Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at quadrocord@inbox.lv.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at quadrocord@inbox.lv.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at quadrocord@inbox.lv.
Non-collection of parcels
Shipping is offered at a subsidized rate. The rate shown at checkout may differ from the actual carrier cost, which varies by destination country and package weight. If a parcel is not collected from the pickup point and is returned to us, the full actual carrier cost (outbound) plus the return shipping cost will be deducted from your refund. The actual shipping cost depends on the destination country and package weight, and may differ from the rate charged at checkout. Upon request, we will provide proof of the actual shipping cost (carrier invoice).
Shipping costs and returns
We offer subsidized shipping rates at checkout. The rate shown at checkout may differ from the actual carrier cost, which varies by destination country and package weight. Shipping costs are non-refundable. In all cases of return — whether the parcel was not collected from the pickup point or the customer returns the item after delivery — the full actual carrier cost (outbound) will be deducted from your refund. If the return shipping is arranged by us, the return shipping cost will also be deducted. Upon request, we will provide proof of the actual shipping cost (carrier invoice).